Hotel industry jargon Part 2

There are many and many hotel industry jargons, some are used for discussion amongst hotel industry communities and others often become part of the conversation with non-hotel communities.

Continuing my writing on hotel industry jargon last month (please check my writing ’20-most common hotel industry jargon) , here I want to further elaborate on the same topic aiming to provide more information mainly for non-hotelier.

These 20 hotel industry jargons I am about to describe are commonly brought up during conversation and discussion.

1. Single occupancy

Single occupancy simply means one person is occupying a hotel room.  This term usually appears during group business discussion and negotiation whereby there will be a sharing room and a single occupancy room.  Single occupancy room rate tends to be higher than a double occupancy room rate when the rate is calculated per person.

2. Double occupancy

Double occupancy means two persons are occupying a hotel room. Type of bed can be either king size bed, queen size bed or twin bed.

3. Single bed

Single bed is usually allocated in the second bedroom of, for example, a two-bedroom unit of serviced residence.  The size of single bed is range from 100cm/120cm X 180cm/200cm.

A room with single bed is not so popular because the room size is mostly small with limited space to move around.

4. King or queen size bed

Rooms with king size bed are usually the largest number of inventories in a hotel because they are considered most popular and have many demands.  The size of king size bed is range from 180cm/200cm X 180cm/200cm.

Queen size bed with approx. 160cm X 160cm of the size is another option usually in a hotel with a less spacious room.  For single travelers, this can be an alternative choice but may not be suitable for family market.

5. Twin bed

Twin bed will consist of two single beds or two queen size beds depending on the hotel and location.  Hotel room with twin bed type will be preferable for family market and group business with room sharing condition.

6. Check in time

Check in time is a particular time set by the hotel for a guest to register in the hotel.  Most hotels will implement check in time range between 14.00 to 15.00 hours. When the hotel or destination is on peak or busy situation, the applicable check in time might change to a bit later, says, at 16.00.

7. Check out time

Check out time is a time set by the hotel for a guest to depart from the hotel.  Most hotels will implement check out time at 12.00 noon.

8. Early check in

Guest can request to have an early check in which means to arrive and register at the hotel earlier than the usual check in time set by the hotel.  Usually, there will an additional charge applied for an early check in which also requires to be informed to the hotel few days prior to arrival date.

9. Late check out

When a guest needs to depart from the hotel at later hours than the usual check out time set by the hotel, then this is called late check out.  There will be late check out charge applied and the charge is varied based on the hotel regulations.

10. T&C applied

In many promotional materials, be it printed or online promotion, you will find the term of T&C applied written.  T&C stands for Terms & Conditions.  So, if you see this, do check with the hotels on the details so you will have a clear information prior to do the booking.

11. Confirmation letter

Confirmation letter will refer to a letter sent by the hotel to confirm your reservation.  The reservation types can range from room booking, meeting room booking, restaurant booking or other services provided by the hotel.

12. Cancellation policy

You will find the term of cancellation policy in the confirmation letter or agreement letter of your booking.  Cancellation policy will refer to the hotel policy applied when you decide to cancel your booking.

13. No show

No show means if a guest fails to arrive at the hotel without notice. When you make a room reservation, there will be a no-show policy written in the confirmation letter which is important for you to read and understand.  In most hotels, a no-show charge applied will be varied from a one-night charge to the entire stay charges.

14. Guaranteed and non-guaranteed booking

Guaranteed booking is a room booking made with payment settled during reservation. In this situation, hotel will keep the booking even the guest checks in at late hours.  If the guest fails to arrive, then a no-show charge will be applied.

Non-guaranteed booking is the opposite whereby a room booking is made without payment.  In this situation, hotel will keep the booking until a certain time, for example 4.00 pm release time which means if the guest has not arrived at the hotel at 4.00 pm, the booking will be released automatically.

15. Cut-off-Date / Cut-off-Day (COD)

Cut-off-Date or Cut-off-Day is a time limit of date or day that the hotel will hold the booking.  This term is generally used for group booking, event or meeting booking which involve numbers of rooms and numbers of event or meeting participants.

16. Booking window

Booking window means a certain period applied by the hotel for guests to be able to make the booking. Booking window term is usually used during promotional periods to drive people to make the booking as soon as possible.

17. Length of stay

Length of stay will refer to the guest’s periods of stay which means their check in date and check out date.  You may also refer the length of stay to how many nights you will stay, for example, one night, two nights, seven nights, and more.

18. Lead time booking

Lead time booking means the periods of time when the guest makes a reservation to the actual check in date.

19. B&B

B&B stands for Bed & Breakfast. So, if the room rate offered is Bed & Breakfast, this means the room price will only include breakfast as part of the benefit.

20. Room only

When the hotel offers Room Only rate, this means that the rate only includes room accommodation.  Any other benefits will be at additional charge.

Hope the above information will be useful and if you have other hotel industry jargon that you want  me to discuss, do drop your feedback in the comment box.

Have a productive day.